Frequently Asked Questions
My photo never got published - why?
Your photo has not been approved.
It can hold very high quality but not fit in to piQmos ideas and critereas of what photo art we are offering our buyers.
Your photo is still pending to be approved or denied.
Wait another day or two and you will be informed.
You uploaded "for private use" instead of "for gallery".
When uploading you have to choose upload for gallery or for private use. If you upload for private use piQmo will never sell, view, collect or sellect among these photos since these are private photos by our members. If your photo is visible under ”for private use” in your account "my page" this is clearly the reason.
Your photo contains inappropriate content.
PiQmo will not and never allow, in our mening, inappropriate content to our gallery. Nudity, poverty and other motifs that can be perceived as repellent to viewers can and often is part of the artistic expression but these are not what we define as "inappropriate". If photos contain hate or bad ethical values that we dont agree to this is "inappropriate" content in our eyes.
You havent agreed to our terms & agreement.
Did you click the box for agreeing to Terms and Agreement when uploading? If not your contribution has not been uploaded.
Your photo didn´t fit in to our required dimensions.
Please crop them in to our required dimensions and try again.
Your photo did not hold right size and dpi.
Please check this carefully and try again.
I can see your photo in "my page" but not in the Gallery - why?
When uploading you probably choose ”upload for private use” instead of ”upload for Gallery”.
Upload again and choose ”upload for Gallery”
What is the difference between uploading "for Gallery" and "for private use".
Photos that are uploaded ”for the gallery” will be sold in the gallery and therefor public for anyone to view. All uploaded photos ”for the Gallery” will first be reviewd by piQmo and needs to be approved before it´s sold in the Gallery.
Photos with the label “for private use” are photos that will never be public or sold to others in the gallery. A user can upload private photos of friends, family, cottage house or other and produce this as his/her own photo art without having anyone seeing his photo. The user has the same benefit of producing and ordering in the standard sizes as are offered in the public Gallery. Prices are different.
If I mistakenly selected "upload for private use" instead of "upload for Gallery"
You need to upload your photo one more time, over again, and choose ”for Gallery” next time.
If I mistakenly select "upload for Gallery" instead of "upload for private use" how could I change that to be for private use?
You need to contact us ASAP by sending a mail at email@example.com and let us know about this. If the photo art already is up live in the Gallery piQmo owes the right to it and also owes the right to sell it. Please read the T&A about ownership and when a photo is up live and sold in the gallery.
Is it possible to upload photos using the website?
Yes. You can upload photos via your computor, camera or mobile.
Do you only accept photos taken with SLR camera?
No, all cameras can be used and we also accept photos taken with smartphone. Please make sure these photos hold the right quality. Before uploaing make sure you have the right dimensions and dpi to it.
Do you accept both JPG and TIFF?
Yes. Make sure they are not to big nore to small. And please name the uploaded photo with name, title and size.
How do I change/ad my profile picture?
In your account ”my page”, click on "change Profile" and then scroll down. Under "profile picture" choose "choose file" and pick from your library to upload. After this you click on "save".
How do I change my user name?
You can not change username. This will confuse the buyer´s.
How do I delete my account?
Send an email to firstname.lastname@example.org and we will delete it for you. Unless you have a contribution thats up live and avalible in the gallery. If this is the case you can delete your account once this is sold out.
Do you accept photos with filters?
Yes we do. Piqmo will decide if a photo is good enough or not for the gallery and has nothing to do with filter or no filter. Just make sure it holds good quality.
My country is not on the list of countries when I want to buy - why?
If your country is not on the list of countries when purchasing this means your country is not YET on the list for transport and delivery but we can however organise it manually if you let us know by placing an order per mail at email@example.com.
Cash out - what is it and how does it work?
About “cash out”: When a photographers art is sold, the photographer will get paid a fixed fee through Piqmo’s paypal account. The fee varies depending on the Contribution; size, format and quantity of the purchased Contribution. The earned fee will be stored at your user account until you demand a “cash out” which in this case would be the money for all your sold art up and until 30 days ago.
How does “cash out” work: In your account you can follow all sales of your photos. By clicking the “cash out”-button on your “my page” you can see and get all information accumulated about your sold photos. You can choose to continue and “cash out” or wait. When you decide to “cash out” for sold photos you can only be paid for photos that were sold at least 30 days ago, and the transfer will be to your paypal account.
Please make sure you go through the whole process once you’ve clicked on “cash out” and that you have entered your paypal mail address. If this hasn’t been done than we have not received your request. And if you have not received a mail about your cash out the request this is a clear signal that it hasn’t been successful.
When to “cash out”: Pay outs from Piqmo will be done on a monthly basis. To receive your payment by the end of the month, please make sure you go through the “cash out”-process before the 15th of the month in question. Requests received after the 15th in each month will be paid out at the end of the following month.
Step-by-step how to “cash out”:
- Log in
- Go to ”my page”
- Click on ”cash out”
- Click ”continue cashout”
- Fill in your paypal mail address and follow instructions
- Money will be paid out accordning to Piqmo’s payout policy, please see above or read in our T&A. If you havent registered your paypal mail account yet than you can do this when you cash out.
If you have further questions please dont hesitate to contact us at firstname.lastname@example.org